How Refunds Are Issued
Refunds are typically sent back to the original payment method.
Depending on your bank, funds may take several business days to appear after processing.
Special Payment Situations
Older orders may be refunded by paper check.
Canceled or replaced credit cards will still receive the refund through the linked bank account, if active.
If a refund was mistakenly issued as a gift card, our support team can correct it. Adjusted refunds usually take 7–10 business days.
Refund Timing
Refund requests are typically processed by the Finance team within 24–48 hours after submission.
Once a refund is processed by Silencer Shop, funds generally appear within 7–10 business days.
In some cases, funds may appear within 3–5 business days, depending on your bank.
What to Do If Your Refund Is Delayed
If your refund does not appear in your account within the expected timeframe:
Wait for 10 Business Days: Allow up to 10 business days for the funds to appear in your account after processing.
Contact Support: If the refund is not reflected after 10 business days, follow up with the support team to investigate the issue.
Order-Specific Refund & Cancellation Policies
NFA Firearm Orders (2 Series & 5 Series)
Refund eligibility depends on the order’s transfer and shipping status.
Orders That Have Not Shipped
Backordered items may be canceled for a full refund.
Orders that have not entered shipping may still qualify for a full refund, even if paperwork has been started.
Orders Ready for Shipment or In Transit
Orders that are packaged or in transit can still be canceled for a full refund, as long as the shipment can be stopped and returned.
Orders Delivered to the Dealer
Once an item has been delivered to the dealer, refunds are subject to a 25% restocking fee.
The item must be transferred back to Silencer Shop before the refund is issued.
8 Series Orders
Cancellation requests must be made by the dealer.
Customers should contact their dealer directly for assistance with these orders.
Form 1 Services
Unsubmitted Form 1 orders are eligible for a full refund.
Submitted Form 1 orders are not eligible for a refund of the $50 service fee, since the service has already been completed.
Accessories & Non-NFA Items
If the Item Has Not Shipped
Accessories may be canceled for a refund if they have not yet shipped.
An order marked as “Delivered” means it has shipped, not that it has arrived.
If the Item Has Shipped
Shipped accessories must be returned before a refund can be issued.
Items must be:
New and unused
In original packaging
Once the item is received and inspected, the refund will be processed.
Restocking Fees
Some returned items are subject to a 25% restocking fee, depending on delivery status and product type.
Any applicable fee will be deducted from the refunded amount.
Common Questions
Can I cancel my order after it ships?
Yes, in many cases — but the item may need to be returned first, and a restocking fee may apply.
Why wasn’t my full amount refunded?
Some refunds are reduced due to restocking fees or non-refundable service charges.
How do I avoid delays?
Contact support as soon as possible.
Keep your order number handy.
Ensure your payment method is active.
If funds have not appeared after 10 business days, contact support to investigate the issue.
Need Help?
If you’re unsure whether your order qualifies for a refund or cancellation, our support team can review your specific order and assist you. Please note that a separate confirmation email is not usually sent once the refund is completed.